Privacy Policy

This policy explains what information Chenshuo collects when you contact us through this website, why we collect it, and how it is handled.

Information we collect

When you submit an enquiry, we collect the details you provide, which may include your name, work email, country or market, project requirements and message. We may also record the page you submitted the enquiry from and the product you were viewing, so we can respond with relevant information.

How we use it

To answer your enquiry and prepare quotations or technical information
To keep internal records of enquiries and orders
To improve our website and product information

We do not sell your personal information.

Sharing

Information may be shared internally and with service providers that support our website, email or logistics operations, only for the purposes described above. We may also disclose information where required by law.

Retention

Enquiry records are kept for as long as needed to handle your enquiry and any resulting business relationship, and to meet legal or administrative obligations.

Cookies

This website may use cookies required for basic site functionality. Any additional cookies are used only to understand how the site is used.

Your rights

You may request access to the personal information we hold about you, ask for it to be corrected, or request its deletion, subject to any records we are required to keep for administrative, legal or security purposes.

Contact

For any privacy-related request, contact us using the details in the website footer.