These are the questions buyers ask before the first order. The answers are the ones we give in writing, not the ones that sound best.
Are you a manufacturer or a trading company?
We build them. The clearest evidence is the model-and-size list: it names combinations a trading company cannot produce, because a trader does not know which sizes the factory holds tooling and calibration for. If you would rather confirm it than take our word, ask for a video walk-through of the line or send your own inspector.
What is your minimum order quantity?
It depends on the model and the size — a DN20 household meter and a DN300 bulk meter are not the same conversation. Rather than publish a figure that would be wrong for half the range, we quote the MOQ for your specific combination in the first reply. Send the DN and the quantity you have in mind.
How long is delivery?
It varies with order size, the communication option fitted and current factory load. Once the specification is confirmed you get a date you can hold us to, and if it moves you hear about it when it moves, not in the final week.
Can you put our brand on the meters?
Yes — dial face, nameplate, model numbering and packaging can carry your brand. Tell us at the enquiry stage so it is built in rather than added afterwards. We confirm exactly how far it goes for the model you are ordering.
Which certifications do you hold?
Approval is three separate things and they do not substitute for one another: legal metrology type approval (whether the meter can be used for billing in that country), a product or quality mark (whether buyers and tenders accept it), and an import clearance certificate (whether the shipment is released at port). Which of the three you need, and which we hold, depends on your market. Tell us the destination country and the application and we will confirm where we currently stand on each.
What if a meter fails after installation?
Calibration and test records are filed against your order, so a disputed reading has something to point at. Beyond that, say what the unit is doing and we will tell you whether it is a setting, an installation condition or the meter itself — before you send anything back.
Can I mix models in one container?
Yes, and most projects do. Mechanical on household inlets, ultrasonic on risers, electromagnetic on the intake is a common mix. Send the size and count at each point and we will quote it as one order.